FRICOSMOS defines its Quality Policy as the achievement of the full satisfaction of the customers, to position itself as one of the leader companies in the catering and food industry equipment.
The following principles or basic objectives are defined:
- a. Customer orientation.
- FRICOSMOS customers are our raison d´être. For this reason we not only have to meet their demands, but also to anticipate and exceed their expectations through a permanent contact that allows us a continuous improvement of our products and processes.
- b. Integration and participation.
- The quality of our processes depends on the people that develop them. Besides the contribution to the most adequate working means and methods, we must enhance the skills and abilities of the people that conforms FRICOSMOS. In order to achieve the maximum efficiency in our processes, the specialization and training of our staff is our priority, and it must be performed since they join the company on a continuing basis.
- c. Decentralization and delegation.
- Every member of FRICOSMOS has to assume their responsibility on their own tasks, at the corresponding level.
- d. Management based on data.
- Our decision making is based on a computerized information system.
- e. Compliance with the requirements of the customer, the participating parties and the regulations.
- FRICOSMOS management commits to the compliance with the requirements of the product specified by the customers and the pertinent participating parties, including all legal regulations and norms concerning our products.
- f. Expansion and leadership.
- FRICOSMOS states its desire for international expansion and enlargement of its market. In order to achieve the aspiration of being a leader company in its sector any adequate available means will be used.
- g. Innovation and technology.
- FRICOSMOS, S.A. is always committed to analyzing the continuous changes in the market. Any coming up opportunity will be explored to offer new solutions to our customers ever more demanding needs.
Fricosmos, S.A. will consider any state-of-art technology improvement to be implemented to the manufacturing and management processes.
Every member of FRICOSMOS is obliged to know and accept the principles included in the Quality Management System as far as they are concerned, and to meet any requirement stated on the same.
The responsible of Quality broadcasts the requirements of the Quality Management System to every corresponding level, and verifies their fulfillment, proposes solutions when any deviation with regard to the provisions is observed and verifies the setting up of such solutions.